This Refund & Cancellation Policy applies to all purchases, workshop bookings, Sip & Paint events, commissioned artworks, and physical artworks purchased online or in person at the gallery or during events at Flip Moller Art.

By placing an order or booking a service, the customer agrees to this policy.

1. General principle

Refund eligibility depends on the type of product or service purchased. Different rules apply to physical artworks, workshops, events, and commissions.

All refund or cancellation requests must be submitted in writing via email to the contact address provided on this website.

2. Physical artworks (paintings)

This section applies to original physical artworks purchased via the website.

Flip Moller Art ensures that all artworks are packaged with reasonable care appropriate for safe transport via third-party courier services.

Damage or loss during shipping

If an artwork arrives damaged or is lost during transport:

• The customer must report the issue within 48 hours of delivery
• Clear photographic evidence of the damage is required
• The artwork must remain in its received condition for assessment

Claims will be handled in cooperation with the shipping provider and any applicable insurance coverage where applicable.

Resolution depends on the outcome of the carrier investigation and any insurance terms associated with the shipment. Depending on the outcome, resolution may include repair, replacement (if possible), or compensation in accordance with applicable coverage.

3. Workshops & course packages

Workshops are sold as bundled experiences (e.g., multiple sessions purchased as a single package) and not as individual sessions.

Workshop bookings are subject to availability and minimum participant requirements.

Cancellation by customer:

• Cancellation more than 7 days before the start of the first scheduled session: full refund or rescheduling option
• Cancellation between 7 days and 48 hours before the start of the first scheduled session: no refund, rescheduling may be offered at the discretion of Flip Moller Art
• Cancellation less than 48 hours before the first scheduled session: no refund
• No refunds will be issued for no-shows
• Participants may transfer their booking to another person, provided this is communicated at least 24 hours in advance and confirmed by Flip Moller Art.

Session attendance

Workshop packages are sold as complete experiences and cannot be partially refunded based on attendance.

Participants who miss a scheduled session may attend a catch-up session on any Friday between 12:00 pm and 5:00 pm, subject to availability. Catch-up sessions are offered on a walk-in basis and do not require prior booking or notification.

Unused sessions do not qualify for a partial refund.

4. Sip & Paint events

Sip & Paint events follow the same general structure as workshops unless otherwise stated.

• Cancellation more than 7 days before the event: refund or rescheduling option
• Cancellation between 7 days and 48 hours before the event: no refund, rescheduling may be offered at discretion
• Cancellation less than 48 hours before the event: no refund
• No-shows: no refund

Minimum participant requirements may apply. If an event is cancelled by Flip Moller Art, customers will be offered a full refund or alternative date.

5. Commissioned artworks

Commissioned artworks are custom-made and produced specifically for the customer.

Deposit

A 50% non-refundable deposit is required upon confirmation of the commission.

The deposit covers:

• Initial consultation
• Planning and preparation
• Material sourcing
• Allocation of studio time

Cancellation

• If no artistic work or material preparation has started, a partial refund may be considered (excluding administrative costs)
• Once material preparation or artistic work has begun, the deposit becomes non-refundable
• If the client does not accept the completed artwork, or fails to pay the remaining 50% balance within the agreed timeframe, the deposit remains non-refundable.

Remaining payment

The remaining 50% is due upon completion of the artwork and before delivery or collection.

Failure to pay the remaining balance will be considered cancellation after completion, and no refund of the deposit will be issued.

Ownership of non-accepted or non-paid commissions

If a commissioned artwork is not accepted by the client, or the remaining balance is not paid, the artwork remains the property of Flip Moller Art.

6. Shipping

Shipping is arranged with third-party courier services.

Delivery times are estimates and may vary depending on the carrier and destination.

Flip Moller Art is not responsible for delays caused by courier services once the artwork has been handed over for shipment.

Shipping costs include handling and packaging. Insurance may be offered or discussed prior to shipment depending on the destination, value, and shipping method selected.

If damage or loss occurs, claims will be processed through the shipping provider and/or applicable insurance coverage where relevant.

7. Exceptions

Refunds are not applicable in the following cases:

• Completed commissioned artworks
• Digital services or custom artistic work already delivered
• Workshops or events already attended
• Failure to attend a booked session or event

8. Contact

All refund or cancellation requests must be submitted in writing via email to:

flipmoller@gmail.com